THE RULES – ONLINE ORDERS – WHAT WE TAKE BACK AND HOW TO SEND IT BACK

 

Opulence Hair is committed to making the whole online shopping experience a good one, in fact, one of the best. If you receive any merchandise that isn’t quite what you are after, simply get in touch with us within the time frame listed below, and we will happily find a different size or style for you, or if you prefer, we’ll refund the product. We will also ship any exchanged products back to you free of charge. Simple.

Exchanges and refunds will be accepted up to 30 days after purchase. All items can be refunded or exchanged provided they are returned in the same condition as you received them in (including sale items).

 

RETURNS PROCESS

If for any reason you would like to return your product to us please follow the simple steps below:

  1. Pack all the items you'd like to return and include your invoice in a secure carton or reuse the original packaging and attach the courier label. Please ensure that all boxed items are securely enclosed in the packaging as we are unable to accept them if damaged.

  2. Return the goods to ‘Opulence Hair Ltd – 242 Papanui Road, Christchurch 8014’

  3. In the return package ensure you have detailed the issue with the product

  4. Please allow 1-2 working days after booking for the courier to collect your items.

  5. Once received, we will inspect and process your return. Exchange items will be sent or refunds processed within 1-2 working days.

 

RETURNING ONLINE ORDERS TO ONE OF OUR STORES

Can’t wait for a courier to pick up your items? No problem you’re more than welcome to exchange or return online orders at any Opulence Hair store within 30 days of receipt. 

HOW LONG DOES MY ORDER TAKE TO GET DELIVERED?

All NZ orders are dispatched via courier and should be delivered to your address within 2-3 working days after the order is processed. Rural delivery addresses may take a little longer.

From time to time we will need to fulfil your order from one of our stores, which means your order may arrive in two shipments. If this is the case with your order you will get a notification letting you know.

Please note we cannot deliver to a PO Box address in NZ mostly because we are not allowed to but also because they are usually quite small and we don’t want to crease your lovely new shirts.

IS MY ORDER GUARANTEED TO BE FULFILLED?

From time to time a style may sell out before your online purchase is processed. If this does occur we will contact you and suggest an alternative or simply remove that item from your order and charge your credit card accordingly.

If you have any further questions, please contact customer service.

Email : hello@opulencehair.co.nz
NZ Phone : 03-352-1476